Fees and Billing: My current fee is $150 per 45 minute session (Individual Therapy) & $265 per 80 minute session (Couples Therapy).

If you are using your insurance to cover the cost of your couples therapy session then the session length is dictated by your insurance company. Insurance companies do not cover 80 minute sessions, your session will be 45 minutes in length.

I ask for full payment at the start of each session.  Payment can be made by credit card.  

Insurance: I currently accept Cigna, Optum, and United Health Care insurance.

Not all insurance plans will cover online therapy sessions.  Please check with your insurance provider to discuss your mental health coverage prior to making your appointment.

I am not considered an "in network" provider for any other insurance plans at this time.  Some insurance companies will provide "out of network" coverage for mental health services.  This means that you may receive a reimbursement from your health coverage if you submit a receipt to them.  I recommend contacting your insurance provider to discuss your mental health coverage prior to making an appointment with a therapist.  

Cancellation: Your designated hour is your financial responsibility; therefore you agree to pay for your appointment, for the duration of our therapeutic arrangement, regardless of whether you choose to come. You are able to “make up” for cancelled appointments within the week before, during, or after the date of your absence, if our schedules align. I will make every effort to find a time for you. You are allotted one “free” cancellation per year for each time that you attend per week. (For example, if you attend therapy twice per week, you are given two “free” cancellations.) You are not required to pay for sessions that I cancel. I will make every effort to alert you of my planned vacation times in advance.  

Sick:  I do not see client's (in office) when they are sick with the cold, flu, or any other contagious virus.  This is for your own well being and the well being of the other client's.  If you show up to the session sick or if I have reason to believe that you are sick I will stop the session and either cancel the session and charge you or with the remaining scheduled time you can call into your session and we can continue via the phone.  Part of coming to therapy is learning to allow yourself to care for your needs.  If you are sick or believe you are coming down with something, please stay home, rest and care for yourself.  

Late:  When you schedule your appointment you are securing time with me for 45 minutes.  Unfortunately missed time cannot be made up.  If you are late to your appointment you will be charged the full fee.

Email: I am happy to use email as a way for us to connect.  Please be aware that emails sent during non-business hours may not be checked or responded to until business hours.  You may email me at Gwendolyn@GwendolynNelsonTerry.com

Telephone:  I do not offer 24 hour phone coverage.  I am available to you during business hours, while not in session.  If you leave me a message during business hours I will do my best to return the call within 24 hours.  Messages left during closed hours will be returned within 24 hours of the next business day.  In case of an emergency or if I cannot be reached, please seek assistance at your local medical facility or call 911.  

Confidentiality: In most cases information shared with a therapist cannot be shared without a written release.  However, there are some exceptions.  These exceptions are; if there is a court order for the therapist to appear, or to produce clients charts, if the therapist learns their is a serious threat to another person, if the therapist believes the client may harm themselves, if their is evidence of child abuse or elder abuse or dependent adult abuse.  

Call today to schedule your appointment (619) 383-1900.